All charges are
shown in US Dollars. Payments are to be made in US
dollars. Urja Online accepts the following types of
- Check/money order
- Credit card (VISA, MasterCard, American Express,
- Bank wire transfer
All payments are due on the Account Statement Date. The
Account Statement Date is the monthly anniversary of the
date the account was activated. If you provide Urja Online
your credit card information, you authorize Urja Online to
automatically charge your credit or debit card for charges
that apply to your account. Charges subsequent to your
initial order will accumulate in your account until such
charges exceed $9.95. Urja Online will then automatically
charge your credit card on the next Account Statement
Date. You are responsible for directly updating, or
notifying Urja Online, of any changes to your credit card
(including, but not limited to card number, expiration
date, billing address, or card status).
Customers not paying by credit card agree to make payment
of their balance due within ten (10) days of the Account
Accounts that are thirty (30) days past due will be
automatically suspended. All past due and unpaid balances
are subject to collection. In the event of collection, you
will be liable for costs of collection including
attorney’s fees, court costs, and collection agency fees.
Billing Cycles (Terms)
offers one Billing Cycles (terms) for Shared & Reseller
hosting charges: Yearly (12 months). The Billing
Cycle begins on the Plan Activation Date.
You may elect to change your Billing Cycle at any time;
however, the new Billing Cycle will only take effect at
the time of the next plan renewal.
All additional features added to an account are charged
yearly . Additional items are non-refundable.
In order to
insure uninterrupted service to your website, all plans
will automatically renew at the end of the plan’s Billing
Cycle. Plan renewal charges are based on the prevailing
rate on the date of renewal according to the service
selected. Plans are renewed for the same billing cycle. If
you wish to cancel your plan before plan renewal, please
refer to the Cancellation section below.
does not courier paper invoices or statements. Customers
will receive their yearly account billing statement via
Urja Online charges a $25.00 fee for returned checks.
Customers that issue an refund check will be required to
submit future payments with a certified check or money
Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit
card chargeback received by Urja Online.
Bank Wire Payments
Urja Online does NOT charge fees for accepting payment via
bank wire, however, international wire transfers may be
assessed a $20.00USD processing fee by an intermediary
bank in New York. In addition, your issuing bank may also
charge a fee for sending the wire. Please add these fees
to the amount that you are sending to Urja Online or the
amount credited to your account will be less than your
Customers that wish to reactivate a closed account will be
assessed a $19.95 reactivation fee. A $49.95 fee will be
assessed if Urja Online restores your data files to your
Hosting Plan Changes
Customers electing to change to a lower priced hosting
plan on the same platform will be charged a $19.95
downgrade fee. There is no upgrade fee for upgrading to a
higher priced plan, however, you will be charged any
difference between the setup fee applicable to your new
and former plans.
Customers that elect to change plans to a different
operating system platform will be charged a $19.95
platform change fee.
Account Splits and Mergers
Urja Online encourages customers to merge hosting plans
contained in two or more accounts into one account. There
is no fee for this service. Customers may also request
that Urja Online separate one or more plans contained
under one account into separate accounts. The fee for this
service is $19.95 for each new account created and is
charged to the new account. Please direct all requests for
these services to:
will automatically renew until a plan is cancelled. In
order to cancel service, you must contact Urja Online's
Billing Team, Monday through Friday, 9:00 A.M. to 5:00
P.M. Central Time, at (312) 994-7658. Urja Online's
billing representatives will assist you with the
cancellation process. Please be aware that there are no
pro-rated refunds after the first 30 days of service.
Non-US customers may contact Urja Online's Billing Team
via email at
Cancellation requests must be received by Urja Online a
minimum of ten (10) days prior to the end of your Billing
Cycle. Cancellations submitted later than this time may
result in automatic renewal of your hosting plan.
Cancellations become effective on the day processed by
Urja Online. Urja Online is unable to cancel your account
effective for a future date. Urja Online will confirm the
cancellation request when it is processed. If you do not
receive a confirmation, please contact Urja Online as soon
Urja Online does not monitor, and will not automatically
cancel, plans for problems related to domain name
transfers, non-usage, Internic, your ISP, or any other
secondary issues not directly related to Urja Online's
services. Cancellation of services does not relieve the
customer from paying any outstanding balance owed on the
account. Urja Online Corporation reserves the right to
cancel any account, at any time, without notice, for any
reason Urja Online Corporation considers appropriate.
30 Day Money Back Guarantee
Each of Urja
Online’s shared hosting plans carries a 30-day
unconditional money back guarantee. If you are not
completely satisfied with our services or support within
the first 30 days, you will be given a full refund of the
fees paid in advance (excluding setup fees) upon plan
cancellation. The following services do not qualify for
the 30 Day Money Back Guarantee: additional items and
services; domain name registration; dedicated servers;
items and services ordered through the reseller program;
domain parking plus; and overage fees.
only available in accordance with the 30 Day Money Back
Guarantee. Refunds will be provided in the same payment
method of the original payment. There are no refunds
offered or promised after 30 days.
Credit Card Disputes/Chargebacks
has a zero tolerance policy for chargebacks. Any customer
who disputes a credit card payment is subject to a fine,
suspension and account termination at Urja Online's
discretion. A charge of $25.00 per chargeback will be
assessed to all accounts that receive a chargeback.
policies and prices are subject to change without notice.
Any price changes become effective in the next billing